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FAQ |
FAQ
On this page you will find the most frequently asked questions regarding
purchase, ordering and delivery.
If you don’t find the answer you were looking for, write
to
.
What do I need to buy the DVD?
You can purchase the DVD of the Saint Francis Walk online on this
site from the following pages: DVD of
the Walk o Preview
of the DVD. The platform used for the order and transaction
is PayPal,
an eBay company, a world leader in online payment in order to guarantee
maximum security and confidentiality for purchases. You don’t
need to have a PayPal account, all you need is one of the following
valid credit cards: Visa, Visa Electron or Mastercard.
If you have a PayPal account, or if you wish to open one, you can
purchase the DVD using debit cards such as Postepay, Kalibra, Vodafone
Cash Card etc.
To conclude a purchase order, after clicking on Pay naow,
you must click on “You don’t have a PayPal account?
Click here.” (view
example) or you can access directly as a PayPal account
holder. At this point you will have to fill in the required fields
of the PayPal purchase form and furnish a valid email address
in order to receive notices about your purchase order. The screen
that follows sums up the given information and you can modify it
if necessary. You can then confirm your order which will be executed
immediately
Can I get an invoice?
You can ask for an invoice in the field Leave Comment (optional)
that appears during the purchasing phase. In this field you will
have to enter the information necessary for receiving an invoice.
The invoice can be sent directly with the product or it can be sent
in PDF form via email.
Can I pay on delivery?
It is possible to pay on delivery only in Italy
through request by email at
, Be sure to include the complete mailing address of the destination.
Poste Italiane applies a COD fee of € 6,00
so the total amount you must give the postal worker is €
21,00.
How do I confirm that
my order has been sent?
The order will be confirmed immediately on Internet following the
purchase procedure. You will also receive an email notice of confirmation.
When and how will
the DVD be sent?
The DVD will be mailed out within 24 hours of receiving the order.
The delivery will be made at any address in the world through Poste
Italiane with Registered Mail notification.
The Registered Mail will be delivered only to the addressee or someone
delegated by him. If no one is at the address to receive the product,
it can be picked up at the post office indicated by the notice left
by the Poste Italiane in the letterbox. According to Poste Italiane
regulations, there is no charge for letters or packages lying at
the post office within the first 5 days. From the 6th to the 30th
day, a charge of 0,52 euros per day must bee paid. After 30 days,
the registered mail with the DVD will be returned to the sender.
How long until I get
the DVD of the Walk?
Delivery times are in compliance to those of the Poste Italiane
for delivery of registered mail. Usually the goods are delivered
4 to 7 days after they are sent.
How many DVDs can
I order?
The purchase form is for one DVD at a time. If you would like to
order more than one copy, send an personalized email to
, in order to decide on a solution regarding shipping and handling
fees as well as to benefit from a discount for larger orders.
Can I order from outside
Italy?
It is possible to purchase and receive the DVD of the Saint Francis
Walk anywhere you like, in Italy and abroad without limits. The
price of the DVD and the shipping and handling costs are the same
for any address in the world.
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